FAQs

How much does installation cost?

No house is built the same, just like no project costs the same. Check out our services under the “Services and Packages” tab at the top to get a better understanding of what we offer. We also do free quotes! If you send us your address, or give us photos of the front of the home, we can give design ideas and send a ballpark estimate to you. From there we like to get the measurements in person to get accurate pricing.

Note: We have a $600.00 minimum for new installations. A 50% deposit is required upon job inception. This will help us to schedule your installation, ready the crews, ensure product availability and deliver a quality experience. The remaining 50% will be paid once install is complete, and you are satisfied.

Are you Insured and Licensed to work in Texas?

Yes, we have an insurance policy with liability coverage of $1,000,000 in the rare occasion someone gets hurt on the job site. We are also licensed through our LLC to legally conduct business in the state of Texas.

Do you charge for removal after the holiday season?

No, the removal is included in the package price! Wether you buy or lease your lights through us, all costs are wrapped into one. That includes design, installation, service/maintenance calls, removal, and storage. If you choose to store your lights with us (Recommended) we will warranty the lights for 3 years and replace bulbs and clips at no cost to you.

Can you install the lights I already have?

Unfortunately not. In order to stay compliant with our insurance policy and deliver the quality we pride ourselves with, we can only install lights leased or purchased directly from us. If you have purchased your lights from us in a previous year, then we can absolutely re-hang them!

Note: If you have professional grade lights and were unhappy with your previous contractor, or don’t have the time this year, we can work with you! Send us a photo of the lights up, and one of the lights up close so we can make sure the wiring is solid.

When should I schedule an install?

As soon as possible! Availability fills up pretty quick in November. We can start as early as October 1st! Once the lights are installed and you are satisfied, we will unplug all the lights until you are ready to show off your home (Usually mid November) Another reason to get an install scheduled sooner than later is the “Christmas came early” special where we take 10% off of your total if you schedule your install before November first.

Note: The 10% discount is only applied to jobs completed before November first. We can install at any point before November and come back on a specified date to set the timer and plug everything in.

How long does installation/removal take?

That depends on the amount of lights you are looking to get installed. Some projects take as little as a couple hours (Roof line, and edging only) Others can take a full day or even longer. If we need to allocate special equipment (boom lift or 40 foot extension ladder) we may have to do the installation on separate days. This is rare, but when things get busy, it can happen.

Removal is a lot quicker than install. Some of the smaller projects could take an hour, and the largest projects taking around day.

Why should I use you?

We are a local, family owned and operated company. We have the knowledge, experience, and proper training to install holiday lights professionally. Each installer goes through rigorous training and proper use of safety gear and ladder practices. We leave the job site spotless and have competitive pricing. We handle everything from A-Z and if there’s ever a problem, we will come to you and resolve it within 24 hours. We created this company to bring joy to you and your family, and have the holidays stress free.

Do you offer a warranty?

Yes, we offer a three year warranty on all lights purchased and stored through us. We will replace any bulbs, clips, and wire needed free of charge.

Do you fix any problems once my lights are installed?

Absolutely! We try not to have any problems after install, but it can happen. Whether its a bulb that burnt out, a clip that came undone, or a timer that is out of sync, just give us a call and we will be there within 24 hours to remedy the situation.

Note: Most of our service calls come from the lights mounted around windows and archways. This is Texas, it gets hot. We use glue that doesn’t leave any damage. When it gets warm, it becomes malleable and the lights can come down. Let us know as soon as you notice this and we will re-fasten the lights the same day.

What payment methods do you accept?

We currently accept cash, check, and all major credit/debit cards.

Note: All checks must be made out to “Southern Lights Holiday Lighting.” Also, all checks that come back as NSF are subject to a $45 fee. All delinquent payments are charged 2% interest each month until resolved.